Privacy Policy
This Privacy Policy explains how ("CorvelliangrandStay", "we", "us" or "our") handles personal information collected through corvelliangrandstay.com and enquiries relating to accommodation, hospitality and entertainment services in Australia.
1. Australian privacy framework
We aim to handle personal information consistently with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply. This website is intended for Australian users and does not sell personal information.
2. Information we may collect
Information may include your name, email address, telephone number, company or organisation, enquiry details, booking preferences, technical browser information, device information, approximate location derived from network information, and records of communications with us.
3. How information is collected
We may collect information when you submit a form, contact us by email or telephone, browse the website, interact with cookies or similar technologies, or otherwise provide information directly to us. We may also receive limited technical information from service providers that support website hosting, security and analytics.
4. Purposes of use
We may use personal information to respond to enquiries, manage accommodation requests, provide customer support, improve website functionality, maintain security, understand website performance, comply with legal obligations and keep appropriate business records. Marketing communications are only sent where permitted by law and can be opted out of.
5. Disclosure of information
We may disclose information to service providers that assist with hosting, IT support, analytics, customer communications, booking administration or professional advice. We may also disclose information where required or authorised by law, or where necessary to protect the rights, safety or security of our guests, staff, systems or the public.
6. Overseas processing
Some technology providers may process or store information outside Australia. Where this occurs, we take reasonable steps appropriate to the circumstances to assess service providers and protect information, subject to the requirements of applicable Australian law.
7. Cookies and analytics
Our website may use essential and preference cookies and may use analytics technologies. You can control many cookies through browser settings. More information is available in our Cookie Policy.
8. Security and retention
We use reasonable administrative and technical measures intended to protect information against misuse, interference, loss and unauthorised access, modification or disclosure. Information is retained only for as long as reasonably required for the purposes described in this policy, legal compliance, dispute handling and legitimate business records.
9. Access and correction
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. We may need to verify your identity before acting on a request.
10. Privacy complaints
If you have a privacy concern, contact us first so we can review it. If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner.
11. Children and gambling-related content
The website is intended for adults. Gambling-related areas or services are restricted to people aged 18 years or older where required by Australian law. We do not knowingly seek personal information from children for gambling-related purposes.
12. Changes to this policy
We may update this policy to reflect legal, operational or website changes. The current version will be published on this page with an updated date.